How do your service works?
We are a mobile IT company. All customers need to call 713-364-6572 and make an appointment and a IT Technician will visit your home or office to diagnose the problem and provide you the best repair option.
Can I bring the computer to you?
Unfortunately no, in order to keep our prices low, all technicians are on the road, working hard and visiting customers, not at the shop waiting for customers and surfing on Facebook 😀
How soon can I have a Technician at my location?
Depending on when you call, we can send a technician the same day, but that is not always a guarantee, that will depend on the volume of calls, traffic & weather conditions and Holidays. Same day appointment cut off time is at 12:00 pm
How much will it cost me to have a technician come out to my place?
If you live are in or around The Woodlands Tx, and Spring Tx area, on site diagnosis can be as low as $20 for residential customers, and $35 for business calls. To get an accurate price for on site visit, please call us at 713-364-6572
What is included on the On Site Visit?
Your service charge will cover travel expenses. The time spent to check your computer is always free. Our technician will run a full diagnosis on your computer(s) and present you the best options to repair your equipment.
Do I need to pay extra for another visit?
If your computer needs to be taken to the shop for repairs, you will not have to pay extra to have your computer back. Each visit cost covers 4 ways
Do you charge extra to diagnose more than 1 computer?
Absolutely NOT, we are focused on offering you the best service possible. Since we don’t charge home customers by hour, our technicians can check as many computers as you have and keep the same low visit fee.
Is there any obligation to hire your services after the diagnosis?
Absolutely NOT. We offer a hassle free service. If you don’t want us to service your computer, you will only be charged for the visit.
Do you offer discounts to repair multiple computers?
YES ! we are constantly running promotions for multiple computers repairs. Ask our technicians about current promotions.
How much you charge per hour?
We don’t believe in “Rate per Hour” you can easily be overcharged with that way of business. We believe in fair rates and do not charge by hour, “We charge by the project”. It does not matter how many hours it takes us to fix your problem. There are rare occasions when we need to charge by the hour (Server configuration & Updates , Custom Build Computers) if it is related to external factors like computer speed or internet speed.
How do you check my computer for problems?
If you live near Houston, TX, Spring TX , The Woodlands TX , Conroe TX, Magnolia TX, Cypress TX, Sugar Land Tx, we will come to you. No worries, no hassle, call us at 713-364-6572 and one of our computer specialists will go to your home or business. We service many areas around Houston, including the Woodlands, Spring, Conroe, Magnolia, Cypress, Sugar Land.
Can my initial visit fee be applied to subsequent repairs?
Unfortunately no. The fee we charge only covers trip time and gas expenses
What’s the big deal about having an infected computer?
An infected computer is dangerous on many levels. At the very least, everything done on your computer is at risk of being stolen or viewed. Bank accounts, social security number , personal files saved on your computer and even your internet browsing history and social media communication are all at risk. Plus, not only can you lose information, but your computer will run slower, and nothing is more frustrating than a slow running computer. Also your computer will behave erratically for the above reasons and will become extremely frustrating to operate.
Will this service make my computer run faster?
More than likely. Viruses, malware and spyware slow a computer significantly, and by removing them, your computer will stretch and show you what it can really do.
What if the virus, spyware or malware can’t be removed?
Never say never! We will keep trying until we have thrown in the kitchen sink and exhausted every option. If we ever get to the point where all hope is lost, we will guide you through the options to get your computer up and running as quickly as possible.
Does this service include a check up to make sure the virus is completely removed?
Yes. We will check and double-check that the virus, malware, or spyware is removed once and for all. If it’s not removed, we will keep working until it has been completely exterminated.
How do I know my computer is infected?
There are some basic signs that can be easily detected to determine if your computer is infected and all of them are related to your computer behaving erratically. For example, unexpected crashes or blue screens, strange windows popping up, and significant trouble with your email, such as messages not being sent or people in your contacts getting strange emails from your email address. Other signs include your computer starting to run considerably slower or becoming hotter more often, or even making more noise when you are using it in a typical fashion.
One of the more serious signs is if some of your computer programs go missing, stop working or even start opening themselves without your clicking on them. Occasionally, these programs will try to access the internet without your permission and your computer will give you an error message to alert you of such activity. Another is if your router is blinking more than usual. The light blinking indicates activity on your network so if you aren’t accessing the network and the router is still blinking, it’s quite possible that your computer is infected.
Does the computer repair include antivirus software?
Unfortunately no, but 911-Computer does offer a virus protection software that you can purchase at discounted price.
Can you fix my problem the same day?
Yes and no, most of the time, software issues can be repaired on site. There are other problems like hard drive problems or motherboard issues that required more time. If that is the case, we will fix it at our shop and bring back your computer fully repaired. There is no additional cost for that, other than your service call fee.
Is there any warranty for the service you provide?
YES! , we provide a 30 day warranty for all computer repairs with a security system installed.
Is the repair preformed on-site?
YES and NO, there are some repairs that require more time or we need to order special parts in order to fix the equipment. If that is the case we will need to take the computer to our repair center, fix it and return the equipment back. All the trip charges will be covered by your service call cost.